The process starts with System Implementation services. Implementing a new system and/or opening a new venue can be a complex and demanding challenge, however our staff will lighten the burden. Our team have been a part of opening and implementing systems into hundred of venues. We are committed to timely and effective system installations, implementing systems is where the hospitality experience of our Implementation Specialists is most valuable. Opening a new location or implementing a new system is exciting - for most enterprises, it's also a complex and demanding challenge.

Project Appraisal

This is a meeting held between the major system stakeholders, including owners, managers, supervisors, chefs and our Engineer. The purpose of this meeting is to review the system architecture to be installed, outline the planned goals of the system, determine a schedule for the project and review the configuration information needs.

Information Gathering

We help you to gather all the information required to build your new system. Information such as menu list & printing requirements, cooking modifiers, staff lists, table layouts, receipt information, types of payments accepted, discounts & surcharges and a vast amount of other information needed to ensure that your system is configured exactly as required.

System Build

Our Engineers will collate all of the data gathered during the Information Gathering process and convert it into a draft working model. Once the first working draft has been completed they will arrange another meeting to review the configuration and then determine a list of modifications that need to be implemented. This process of reviewing and making enhancements will continue until you are satisfied with its operation.

Training>

Training sessions for managers, wait staff and administrators help maximize user expertise.

Installation

Before your system is installed into your venue, we will run a series of loading testing exercises to ensure that all equipment is up to the challenge.

GO LIVE Support

We're there when you open the doors and go live to ensure that everything runs smoothly.